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Please use one the methods below to contact the UT System Office of Telecommunication Services (OTS) concerning THEnet operations.

 

Trouble - To report THEnet outages or connection problems, please contact:

OTS Network Operation Center (NOC)
(512) 471-8530 (24/7)
trouble@the.net

 

Connections - To discuss joining THEnet, increasing your bandwidth or cancelling your service:

OTS Network Information and Services (NIS)
(512) 471-8530
connection@the.net

 

General Correspondence

UT System Office of Telecommunication Services
Texas Higher Education Network
P.O. Drawer 7580
Austin, TX 78713-7580

(512) 471-8530 - phone
(512) 471-2490 - fax
info@the.net

 

Billing

UT System Office of Telecommunication Services
ATTN: THEnet Billing Department
P.O. Drawer 7580
Austin, TX 78713-7580

(512) 471-2155 - phone
(512) 232-2034 - fax
billing@the.net

 

Shipping Address

UT System Office of Telecommunication Services
304 E. 24th Street
Service Building, Room 319
Austin, TX 78712